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Product & Channels Lead

Tasked with ensuring One Acre Fund provides value-adding and strategic operations of clients’ non-Agriculture products and self-service channels, setup management of client-facing self-service, and executing to meet our Print Service Level Agreements.

Job overview

Location
Kenya
Career Level
Professionals
Kenya

Kenya

Kenya was our founding country of operation, and it remains our largest in terms of both numbers of clients and staff.

About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund. 

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

We are looking for professionals with 3+ years of work experience to join the Business Operations Department in Kenya, One Acre Fund's largest country of operation. You will lead and innovate the operational management of service products like insurance and warranty and self-service channels portfolio. You will ensure you enhance our client experience using our service channels and product portfolio. You will report to the Business Operations Department head.

Responsibilities

  • Innovate and lead the product and channels portfolio to achieve operational excellence
  • Contribute to the department's 5 Year Plan, annual goals, and planning for operational processes.
  • Ensure annual plans align with the country program's long-term vision and targets.
  • Measure progress against goals, report on progress, and hold the team accountable for strategic areas.
  • Develop Key Performance Indicators and Service Level Agreements and ensure those targets are met on monthly basis.
  • Improve the department to grow our services to more clients while maintaining a high level of service.
  • Drive forward improvement projects to allow us to scale to more farmers, and offer a better service.
  • Create an amazing client experience for products and channels portfolio
  • Participate in the annual budgeting process for your sub-departments; anticipate spending for the year based on annual plans.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • 3+ years relevant experience in operations and management.
  • Professional work experience or successful entrepreneurial experience in a demanding position in client service operations.
  • Leadership experience at work.
  • Experience managing projects from idea to implementation
  • Humility. We are looking for passionate professionals who combine with good humor, patience, and an approach to service to join our growing family of leaders.
  • Language: English required in Kenya. Swahili-speakers encouraged to apply.

Preferred Start Date

As soon as possible

Job Location

Kakamega, Kenya with upto 25% remote work on a location of choice.

Benefits

Health insurance, housing, and comprehensive benefits.

Eligibility

This role is only open to citizens or permanent residents of Kenya.

Application Deadline

19 September 2021

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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