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Kenya Data & Field Office Support Specialist

Providing significant support to the administrative and data systems side of our Field Operations and aggressively working to make them ready to scale to achieve our ambitious targets year on year.

Job overview

Team
Field Operations
Location
Kenya
Location Type
Field
Career Level
Professionals
Open to
National applicants only
Kenya

Kenya

Kenya was our founding country of operation, and it remains our largest in terms of both numbers of clients and staff.

Job Description

The Data & Field Office Support Specialist is tasked with providing significant support to the administrative and data systems side of our Field Operations program, while also aggressively working to make them ready to scale to achieve our ambitious targets year on year. This specialist will manage our Field Office Support (FOS) team (50+ staff) which facilitates weekly execution of our program in the Field and the Centralized Execution Audit (CEA) team (10-15 staff) which audits weekly execution.

Specific responsibilities include, but are not limited to:

Strategy and Vision

  • Contribute to the Field Operations 5 Year Plan, annual ‘Objectives and Key Results’ goals and planning processes for the Field Operations Execution Team.
  • Measure progress against goals, regularly report on progress, and hold team accountable to delivering results in key strategic areas.
  • Drive their team to scale our program to more clients efficiently, while maintaining a high level of service.

Field Office Support, Centralized Execution Audits 

  • Directly manage and mentor 3 sub-department managers (2 FOS Admin Coordinators and 1 CEA Coordinator)
  • Ensure that all of the sub-department tasks are executed to world-class standards including:
    • Field Office Support
      • Direct oversight of our Field Office Administration team (consisting of 45AAs, 6 AA Senior Supervisors and 2 AA Senior Coordinators).
      • Coordinate procurement of office supplies and materials to support district and regional offices.
      • Oversee and manage all activities relevant to supporting Field Admin Staff (hiring, onboarding, check-ins, performance reviews, budgeting etc.).
      • Facilitate resolution of challenges and issues raised by Field Admin Staff.
    • Annual District Transition
      • Support the planning, coordination and management of the entire annual seasonal transition process. This includes everything from scouting and securing new district and regional offices, hiring and onboarding new field office support teams, establishing and setting up new district vendors, and procurement of new office materials.
      • Coordinate with Expansion, Field Staff Management and Business Operations teams to reconfigure incentive delivery to sites and districts that have changed and support update process for backend changes in Roster and the Field Staff List to reflect the updated district configuration.
    • Centralized Execution Audits
      • Direct oversight of the CEA team (12 staff)
      • Facilitate creation of tools and materials to make survey tracking and completion more efficient by the CEA team
      • Monitor execution of ongoing weekly surveys facilitated by the two units within the CEA team (Strategy and Impact).
      • Collaboratively set Team KPIs and metrics to measure success.
      • Regularly solicit feedback from the wider team and other departments.

People Management Training

  • Serve as direct management line to 3 mid-level management staff who oversees significant sub-teams (Field Office Support and Centralized Execution Audits). All told, oversee 64 full time staff.
  • Management will include oversight, weekly reporting meetings, performance reviews and development, strategic direction and support.
  • Ensure that all staff receive effective mentorship to promote career growth and capacity to handle the organization’s rapid growth.
  • Personally lead training sessions for senior staff members.
  • Lead and support hiring of staff members within your sub-team.

Team and Culture

  • Within your sub-team, ensure all staff members are connected to the mission and feel motivated to serve our farmers each day
  • Serve as a leader and role model to the Kenya team at large. Embody One Acre Fund’s core values: Humble Service, Hard Work, Continual Growth, Family of Leaders, Dream Big, and Integrity.
  • Monitor team morale, plan and mitigate any changes that could create disharmony amongst staff.
  • Implement best practices and initiatives that contribute to a more diverse and inclusive work environment.
  • Make Field Operations and One Acre Fund a great place to work.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

  • At minimum, a bachelor’s degree is required for this position with strong demonstrated previous work experience
  • People management experience is a huge plus
  • Well-organized with demonstrated experience managing projects with high degree of complexity and detail
  • Ability and demonstrated experience to work under pressure, producing quality work with little supervision
  • Excellent written and verbal communicator with a strong sense of accountability and responsibility
  • Willingness to ask questions, comfort pointing out challenges or mistakes and an ability to give clear, direct
    and professional upward and downward feedback
  • Humility. We are looking for passionate professionals who combine strong leadership skills with good humor, patience, and a humble approach to service to join our growing family of leaders
  • A willingness to commit to living in rural areas of Kenya for at least two years
  • Technical Skills: Proficiency in Microsoft Office and/or Google Suite required
  • Language: English required in Kenya. Swahili-speakers strongly encouraged to apply

Preferred Start Date

As soon as possible

Job Location

Kakamega, Kenya 

Compensation

Commensurate with experience

Duration

Full-time job

Benefits 

Health insurance, paid time off

Sponsor International Candidates

No; Must have existing rights to work in Kenya. Kenya nationals are strongly encouraged to apply.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here