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Tanzania Field Operations Execution Lead

Responsible for excellent execution of strategies that add up to annual delivery of service to 50,000+ customers across all regions in One Acre Fund Tanzania.

Job overview

Team
Field Operations
Location
Tanzania
Location Type
Field
Career Level
Global Professionals
Open to
National applicants only
Tanzania

Tanzania

Currently serving over 60,000 farm families, Once Acre Fund has continued to expand their operations throughout Tanzania since opening in 2013.

Job Description

Specific responsibilities include, but are not limited to:

Workstreams execution 

  • Own the results of four key annual work streams through execution planning, rollout, and weekly analysis and reporting, adjusting strategy as necessary, and using data to drive proactive decision making aimed at achieving results
    • Through collaboration with the Program Design team, the annual repayment strategic plan, and management of the repayment coordinator, plan the long and short term tactics, tools, and messaging for repayment execution through the field team, aiming to achieve >98% repayment of loans across more than 50,000 clients.
    • Through collaboration with the Enrollment and Expansion Lead and the training execution team, lead the implementation of the annual enrollment strategy through the field team, aiming to increase our farmers/site average to over 180 in 2019.
    • In close collaboration with the Impact at Scale Lead and the field training execution team, ensure effective implementation of the impact training program.
    • Through agendas, work planning, and reporting keep impact on equal footing with the more objective work streams throughout the year, balancing priorities as necessary to deliver an effective training program while still moving forward the other execution pieces that overlap, aiming to achieve >80% training attendance which leads to excellent retention of knowledge and adoption of training practices.
    • Through close collaboration with the Systems Division (especially Logistics and Business Operations) as well as the training execution team and management of the Operations Support Coordinator, lead the Field Operations team’s planning and execution of input delivery.
    • Identify opportunities to improve customer service through input delivery, aligning this extremely important workstream with other desired outcomes in training and repayment, and identifying and implementing cost saving measures where possible.

Materials planning, rollout, and monitoring of execution

  • Planning of execution key focus areas on a rolling 4-6 week cycle and aligning materials, logistics, communications, and cross team coordination ahead of time in order to ensure smooth execution.
  • Crafting the weekly “message” that goes out to all staff and cascades out to our farmers, contextualized for each level of staff and for clients.
    • This is communicated through email, sms, meeting agendas, and talking points/materials which are all aligned to the central message of the week, adding up to strategic alignment of everything pushed out to the team.
  • Spend a significant amount of time “in your field” -- i.e. field visits, district meeting visits, attending field leader meetings, etc. in order to ensure the key messages are well understood and to monitor and adjust rollout.
  • Invest in protecting the Field Officer’s time - through your oversight and management of program execution you will ensure that our Field Officers are not overwhelmed by too much information and too many tasks, but are able to focus on the most important work.

Improve and scale mobile repayment of loans

  • Takeover the management of the mobile repayment team and scale up of this work stream.
  • Work with the field team, mobile repayment scale-up supervisor, and repayment coordinator to plan and implement a comprehensive mobile repayment improvement project aimed at preparing for full scale up in the 2020 or 2021 seasons.

Data management

  • Build a new function within One Acre Fund Tanzania - Field Data Management - aimed at effectively collecting, analyzing, reporting, and storing data for all major work streams in the program.
  • Set up and downshift the repeatable analysis that takes place throughout the year - calendar and de-skill the different pieces of analysis so going forward these can be handed off to the Business Operations team.
  • Build in systems to utilize our huge data resources aimed at informing key decisions on week to week and annual strategy.

People Management

  • Directly manage and grow the skills and capacity of three direct reports:
    • Field Execution Specialist
    • Operations Support Coordinator
    • Repayment and Data Management Coordinator
  • You will be responsible for constantly reassessing the critical path of your team and allocating resources accordingly to make sure the team is focusing on the highest impact work and investing their time wisely.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

You are a talented professional with solid experience in both people and project management. You have strategic thinking skills and enjoy problem-solving and working in a fast-paced and high-stakes environment. In addition, you have a solid track record of fostering professional growth in others. Other criteria are:

  • You are a mission-driven individual that can align 100% with OAF’s values in putting farmers first.
  • You have 3+ years of professional experience and can demonstrate exceptional results. Relevant experience includes:
    • International development/NGO/Agricultural work - preferably in East Africa.
    • Leading position in One Acre Fund Field Operations in another country.
    • Private sector business, start-up or government work in a developing country.
  • You have at minimum 2 years direct management experience with strong examples of people development.
  • Strong general management skills and ability to manage a wide range of project across different teams.
  • Excellent verbal and written communication skills - ability to concisely impart a complicated message to a wide variety of audiences through multiple mediums, tendency to proactively communicate and solve problems before they affect implementation.
  • Ability to strike compromises and to diplomatically disagree with others when their priorities do not align with your team’s.
  • Analytical ability to gather, assess, and draw conclusions from quantitative and qualitative evidence and using this to plan work around accomplishing results
  • You combine strong leadership skills with good humor, patience, and a humble approach to service.
  • English and Swahili required.

Preferred Start Date

April 1st 2019

Job Location

Iringa, Tanzania with occasional travel to Njombe, Mbeya, and Arusha field locations

Compensation

Commensurate with experience

Duration

Full-time job

Benefits 

Health insurance, paid time off

Sponsor International Candidates

No; Must have existing rights to work in Tanzania. Tanzanian nationals are strongly encouraged to apply.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here