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Kenya Field Operations Associate

Seeking a strategically minded, results oriented professional with experience in people facing work to join our Field Staff Management team in Kenya.

Job overview

Team
Field Operations
Location
Kenya
Location Type
Various location types
Open to
National applicants only
Kenya

Kenya

Kenya was our founding country of operation, and it remains our largest in terms of both numbers of clients and staff.

About One Acre Fund

Founded in 2006, One Acre Fund supplies smallholder farmers with the agricultural services they need to make their farms vastly more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

We are growing quickly. We currently serve more than 800,000 farm families in Eastern and Southern Africa, with more than 7,500 full-time staff, and we aim to serve 1 million farm families by 2020.

Job Description

One Acre Fund Kenya is now our largest and fastest-growing country of operation. Our vision for 2030 is to end hunger in Kenya and provide a pathway to prosperity for every farming community in the nation. The Kenya Field Division is the largest team at all of One Acre Fund and plays a crucial role in achieving this goal. We seek to design and execute the program at a high level across Kenya. As the direct service providers, we provide the highest quality service to each and every farmer while ensuring that we are working efficiently in a way that allows us to have the right forward-thinking plans to serve future farmers for years to come.

Responsibilities include, but are not limited to:

People Management

  • The Field Division consists of over 100 HQ-based staff members, and another 2,600 field staff operating in our core working areas. Program Associates have the opportunity to hold many different management roles, from managing a sub-team of 20 call agents to managing an area expert with whom they jointly implement improvement projects. These different management challenges provide a lot of different opportunities for associates to build their own management capacity and become important force multipliers.
  • Specific management tasks include facilitating impactful weekly check-ins with all reports, holding bi-annual coffee chats with all members of the team in their reporting lines, conducting bi-annual performance reviews for all staffers, and supporting on the creation and tracking of development areas through tools like development plans and promotion plans. The Field Division has the tradition of growing its staff in a way that allows them to continually take on additional responsibilities and be ready for exciting new challenges, within the department itself or One Acre Fund in general.
  • The Field Program Associate is responsible for ensuring that all team members in their reporting line receive the support they need to complete their project goals, while simultaneously supporting their professional development and providing them with stretch opportunities to grow their careers at One Acre Fund.

Project and Portfolio Management

  • In the Field Division, team members take on specific improvement projects, in addition to their functional portfolio management responsibilities. This allows the team member to oversee excellent design and execution while also making specific actionable changes and improvements. This allows our team to not only serve our current farmers with excellence but also set the table for us to better serve future farmers.
  • Sample projects include:
    • Tablet Transition: Technology offers a lot of opportunities to a disperse field program, such as OAF’s. This project would set the entire field staff up to receive tablets, train staff how to use them, and then strategize how to leverage their versatility to improve program outcomes. This project could have amazing gains for operations and efficiency. We see tablets as fundamentally changing the way that we implement our program. The owner of this project would have substantial opportunities to affect the future of the program.
    • Field Team Management Support and Training: With over 2,900 field staff for the 2020 season, we need to provide team members with the right management techniques and skills. This exciting portfolio will have the opportunity to have direct management over district performance improvement efforts and professional development curricula. This project is an excellent opportunity to take the team from good to great and really make an impact on the Kenya Field team.
    • Service Delivery: One key to OAF’s success is our aptitude in delivery and customer service. It is vital that we continue to improve upon this strength and make the last mile of delivery as successful as possible. This project owner would oversee all of the field-facing aspects of delivery and be responsible for the systematic improvement of our customer experience. We see this area as crucial to remaining committed to our value of putting farmers first and setting the stage for positive future growth.
    • Field Staff Strategy and Research: With a remote based team, OAF Kenya is always looking for improvements to hiring and promotions, team management and administrative functions. The person that oversees this project work will have the opportunity to think creatively about some of the most important management issues in the international development sector.
  • Excellent Deliverables, Flexibility, and Timeliness
    • As a Field Program Associate, your work will be seen by thousands of staff members and possibly hundreds of thousands of farmers. This means the standards that you are held to is high. After 6 months, you are expected to oversee excellent design and execution, with little oversight from your direct manager.
    • Deliverables should be easily understood by all and be able to convey complex ideas in limited space.
    • The Field Division works within the time constraints of the field program. This occasionally means quick pivots. All members of the team are expected to hit agreed upon timelines and be prepared to pivot priorities, based on field needs.

Leadership

  • Strategy & Vision
    • Contribute to setting Annual Objective Key Results (OKRs), and responsible for the execution and follow up of all OKRs under your functional area of work
    • Measure progress against goals, regularly report on progress, and hold the team accountable to prioritizing and delivering results in key strategic areas.
    • Set annual Kenya strategy for your areas of work
    • Carefully manage the budget of all project work. Prioritize and plan projects to make smart spending decisions and track budgeting on spends to ensure that the project remains on track or additional spends are planned for and approved.
  • Communication
    • Proactively and effectively communicate up to country leadership, down to departments, and across to other sets of leaders plans, goals and progress for your area of work.
    • Ensure team members are collaborating effectively with individuals, teams, and divisions outside of the department. Set-up appropriate systems of communication to keep everyone moving together, particularly through recurring meetings and strategy sessions
    • Participate in global Field Operations (FOPs) work and collaborate with other country programs.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

We are seeking multiple exceptional professionals with 2+ years of work experience and ideally a demonstrated passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:

  • Ability to come up with innovative and creative solutions to challenges - an entrepreneurial mindset is a strong asset.
  • Strong project management skills. We are looking for someone who can plan and execute trial/pilot plans on tight schedules.
  • Exceptional analytical skills, able to work with quantitative and qualitative information, exercise judgment, and make decisions in the context of uncertainty, and use data effectively to drive strategy.
  • At a minimum, a Bachelor’s degree is required for this position with strong demonstrated previous work experience.
  • Demonstrated leadership experience at work, or outside of work, enthusiasm for learning, and openness to feedback.
  • Ability to build teams and collaborate with colleagues from diverse backgrounds.
  • Language: English required, knowledge of Swahili useful.

Preferred Start Date

As Soon As Possible

Location 

75% Kakamega, 25% Nairobi or location of your choice

Compensation

Commensurate with experience

Benefits

Health insurance, housing, and comprehensive benefits

Sponsor International Candidates 

No. Must have existing rights to work in Kenya.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here

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